Refund Policy

We at MisBis are committed to providing our customers with the highest quality products and exceptional service. If for any reason you are not entirely satisfied with your purchase, we're here to help.

1. Returns

• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

2. Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately so that we can evaluate the issue and make it right.
• Depending on the situation, we may offer a replacement, exchange, or refund for the damaged or defective item.

5. Non-Returnable Items

• Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers), personalized items, and intimate or sanitary goods.
• Please note that sale items are generally non-refundable.

6. Exceptions

• Our refund policy does not cover items that have been used or damaged by the customer.
• We reserve the right to refuse returns if the item does not meet our return policy criteria.

7. How to Initiate a Return

• To initiate a return, please create a ticket & contact our customer service team at sales@misbis.in. Please provide your order number and details about the product you would like to return.

8. Cancellation Policy

• Orders cannot be cancelled once they have been processed and shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request before the order is fulfilled.

9. Contact Us

• If you have any questions about our refund policy, please contact us:
  • Email: sales@misbis.in
  • Phone: +91 7976192599
  • Address: PLOT NO. 39A, MANGAL VIHAR COLONY,NEAR RAILWAY STATION,KALYANPURA, SANGANER JAIPUR 302029

10. Changes to This Policy

• We reserve the right to update or change our refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates or changes.

By making a purchase on our website, you acknowledge and agree to our refund policy.

Thank You